Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $38K - $48.1K a year
Client Services Representative
PAYLOCITY CORPORATION —Schaumburg, IL
Issue Resolution: Available consistently for inbound calls via queue phone system (Five9) as well as via email. CPP, FPC, APA, and/or SHRM-CP certified.
From $21 an hour
Quick Apply
Customer Service Manager
Diversified Labeling Solutions —Itasca, IL
Minimum of 5 years of customer service and order processing experience in a manufacturing or printing environment.
Quick Apply
Customer Service Representative
Solera —Schaumburg, IL
Resolve all issues received via telephone or email for all HyperQuest services in an expedited manner. Troubleshoot with stakeholders regarding technical issues…
$17 an hour
Quick Apply
Customer Service/Inside Sales Representative
Processing Technologies International, LLC —Aurora, IL
We are seeking an experienced Customer Service/Inside Sales Representative to *sell spare parts and field services* to an existing customer base.
From $48,000 a year
Quick Apply
Customer Service Representative
RoadOne IntermodaLogistics —Itasca, IL
Conduct outbound calls to follow up on customer issues or promotions. Proficient in data entry for order processing and customer information management.
Estimated: $33.9K - $42.9K a year
Quick Apply
Customer Care Representative
Stahl USA —Itasca, IL
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions. The ideal candidate must have a minimum of 3 years…
$20 - $25 an hour
Quick Apply
9d
Customer Service Representative - Full-time/Part-time - Flexible Schedule
Roadside Protect —Itasca, IL
As our Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types…
From $17 an hour
Quick Apply
2d
Customer Service Representative/Office Assistant
State Farm - Geovanni Trujano Agency —Mount Prospect, IL
Able to relate to a customer, answer their questions, and anticipate their needs. Service can include responding to inquiries regarding insurance accounts,…
$45,000 - $60,000 a year
Quick Apply
Inside Sales/Customer Service
LTF —Huntley, IL
Minimum of an Associate’s Degree in electronic or mechanical design/engineering. Follows up with existing leads and past customers in order to foster and…
Estimated: $40.4K - $51.1K a year
Quick Apply
Customer Service Representative
Imperial Surveillance, Inc. —Arlington Heights, IL
Communicating with customers primarily through inbound calls. Keeping records of customer interactions, transactions, comments, and complaints.
$40,000 - $45,000 a year
Quick Apply
Customer Service Representative
The Scottish Plumber —Villa Park, IL
The Customer Service Representative/ Dispatcher is primarily responsible for service request entry and assigning service calls to technicians.*.
$14 - $15 an hour
Quick Apply
Customer Service Representative
Global Harvest Foods, LLC —Saint Charles, IL
Support customer service by assisting with consumer calls regarding product issues. Proficient in Microsoft Word, Excel and Outlook; accurate typing, 10-key and…
$23 - $26 an hour
Quick Apply
Customer Service Representative
Confidential —Elgin, IL
Our Customer Service Representatives answer the phone, enter orders, assist our customers and our sales team, and complete other office tasks.
Estimated: $37.9K - $48K a year
Quick Apply
Customer Service Representative
KKSP PRECISION MACHINING —Glendale Heights, IL
Professionalism- *Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or…
$63,000 - $70,000 a year
Quick Apply
Customer Care Coordinator
SMG Security Holdings LLC (SMG) —Elk Grove Village, IL
Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and…
From $20 an hour
Quick Apply
10d
Call Center Representative (Part-time, Onsite)
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Prolonged periods of sitting at a desk and working on a computer.
Estimated: $32K - $40.5K a year
Customer Service Coordinator
Penske —West Chicago, IL
Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to…
Estimated: $48.9K - $61.9K a year
Call Center Representative - BP
Leaf Home —Lombard, IL
Initiate outbound calls to potential customer leads for sales consultations and quotes. Holding oneself responsible and being self-driven in accomplishing…
$15 an hour
Quick Apply
Commercial Operations Specialist/ Customer Service Liaison
Hydro —Rosemont, IL
Actively engage with Sales, Production, Logistics, Customer Technical Services, and Credit Management to secure customer satisfaction, acquire and develop new…
Estimated: $51.8K - $65.5K a year
9d

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Assistant Manager - Customer Service

ITASCA BANK & TRUST Company - Itasca, IL

Apply Now

Job Details

Full-time Estimated: $38K - $48.1K a year

Qualifications

Management
Sales
High school diploma or GED
Supervising experience
Conflict management
Organizational skills
Leadership
2 years
Communication skills
Banking

Full Job Description

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Performs banker duties as scheduled to meet the department needs.

Share responsibility for attaining operation goals with the management team.

Provide coaching and mentoring to the department personnels in support of reaching their performance objectives.

Cross-sell bank products and services to meet the customer’s financial needs. Ensure all team members are finding these opportunities and meeting their individual set referral goals.

Resolve procedural questions referred by department employees, interpret company policy, and determine reasonableness in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability.

Serve as a resource to bank personnel when dealing with difficult situations and transactions.

Ensures the department staff is knowledgeable and adheres to compliance, protect customer privacy, and reduces exposure to losses.

Assist with the investigation of special account inquires, including escalated customer issues, work with internal support departments.

Assist in the supervision of departmental daily tasks including requests from other departments of the bank.

Assist with interviewing and onboarding new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and assist with preparation and delivery of performance appraisals.

Assist manager in all areas of the department as required.

Assume authority and responsibility for necessary management decisions.

Competencies

Leadership

Team building

Organizational skills

Effective communication

Initiative

Sales Skills

Supervisory Responsibility

Assist with the supervision of department employees. Oversees branch operations.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Must be able to lift up to 15 pounds at times.

May need to stand for long periods of time.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 7:45 a.m.- 4:30 p.m., Saturday 8:00 a.m.-1:00 p.m.

Travel

This position requires routine local area travel to other branches occasionally. This role rarely travels out of the area overnight.

Required Education and Experience

2-3 years of banking experience in supervisory or management role

3+ years of branch banking experience in relationship banking or teller role

High school education or equivalent

Demonstrated ability to supervise, train, coach and motivate others to achieve goals.

Demonstrated problem solving and conflict resolution skills.

Ability to calmly diffuse and manage challenging situations.

Strong communication and interpersonal skills

Strong organizational skills

Strong knowledge of banking core & support applications

Reliable, dependable, and responsible

Preferred Education and Experience

None

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now

Customer Service Representative jobs in hoffman estates, il

Assistant Manager - Customer Service

Client Services Representative

Customer Service Manager

Customer Service Representative

Customer Service/Inside Sales Representative

Customer Service Representative

Customer Care Representative

Customer Service Representative - Full-time/Part-time - Flexible Schedule

Customer Service Representative/Office Assistant

Inside Sales/Customer Service

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Care Coordinator

Call Center Representative (Part-time, Onsite)

Customer Service Coordinator

Call Center Representative - BP

Commercial Operations Specialist/ Customer Service Liaison

Essential Functions

Competencies

Physical Demands

Travel

Required Education and Experience

AAP/EEO Statement

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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