20 Best technical support jobs (Hiring Now!)

Helpdesk Support Technician 1
BendPak —Theodore, AL
Provides front line support by fielding incoming help requests from end users via both telephone and e-mail in a courteous manner. Ability to type (45-60 WPM).
From $16 an hour
Quick Apply
S Network Support Specialist
Hood Packaging Corp —Madison, MS
Infrastructure Development: Participate in the installation, monitoring, and maintenance of a robust IT infrastructure, including routers, firewalls, servers,…
Estimated: $56.1K - $71.1K a year
8d
Senior Technical Support Representative (ATM Industry)
CORD Financial Services —Temple, TX
Manages incoming and outgoing calls on service/repair related ATM issues. 4+ years’ experience in a technical service, IT or help desk environment_,_ 3+ years’…
$22 - $24 an hour
Quick Apply
12d
Concrete Coatings Technical Support
Penntek Industrial Coatings —Lakeville, MN
Ability to answer multiple calls throughout the day and navigate through issues that arise with customers. Answering Penntek’s technical support line.
Estimated: $48K - $60.7K a year
Quick Apply
Senior Technical Skills Trainer (Aviation Trainer)
Gulfstream Aerospace Corporation —Westfield, MA
A&P (FAA Airframe and Powerplant) license required. This role is an aircraft & aircraft system technical expert and assists in the training and development of…
Estimated: $96.7K - $122K a year
Technical Support Representative
Inspiro Relia US, Inc. —Coeur d'Alene, ID
Inspiro’s US-based Customer Service champions create seamless interactions with consumers, equipped with local knowledge, advanced technological tools, and…
$16.28 - $18.28 an hour
Quick Apply
13d
Remote Support Tech I
Behavioral Health Link —Georgia
Associate degree in computer science or related field. Assists in providing technical advice and support to system users. Update PCs to established standards.
$20 - $22 an hour
Quick Apply
1d
IT Support Specialist - Level 3
Secure Future Tech Solutions —Warwick, RI
Ability to troubleshoot and resolve technical problems for users remotely and onsite, working directly with customers who have limited technical expertise.
$60,000 - $75,000 a year
Quick Apply
12d
On-Site Intuit Customer Service Representative
Foundever —Chavies, KY
At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options.
$15 an hour
3d
Product Design and Systems Support Engineer
Techmark, Inc. —Lansing, MI
1.Bachelor’s Degree in engineering or applicable field (agricultural, Bio systems, mechanical, electrical). 4.Support R&D projects through generation of design…
$55,000 - $65,000 a year
Quick Apply
Part-time IT Technical Support Person
Langhenry, Gillen, Lundquist & Johnson, LLC —Chicago, IL
Assist with helpdesk calls and tickets submitted by internal employees. Basic troubleshooting and assistance with PC's, mobile devices, hardware and software…
$25 - $30 an hour
Quick Apply
12d
Help Desk Technician - Onsite
Millstone Medical Outsourcing —Fall River, MA
Help desk: 1 year (Preferred). Plan and direct work within a cell. MMO company known for medical device distribution and process manufacturing seeks a self…
$20 - $24 an hour
Quick Apply
Vocational Instructor - Tech Support
Bay Correctional Facility —Panama City, FL
A valid driver’s license in the state of Florida with an acceptable driving record is required, unless waived by management.
From $20 an hour
Helpdesk Support Specialist (Remote-Nights)
Electronic Systems Inc —Middlebury, VT
Answer calls/emails regarding password issues. Provide excellent customer service directly to clients end-user.
Estimated: $36.2K - $45.9K a year
Desktop Support
sdna global —Milford, MA
Effectively supervise work ensuring optimal performance of collaboration tools and preventing issues from arising, which could later degrade the end-user…
$22.37 - $66.94 an hour
Quick Apply
3d
Accounting Application Support Rep
Computers Unlimited —Billings, MT
Bachelor’s degree in business, accounting, information systems or related field strongly preferred. Application support reps are typically assigned to support…
Estimated: $46.9K - $59.4K a year
Quick Apply
Technical Support Representative
Brady Corporation —Milwaukee, WI
Provides answers to customers by identifying and troubleshooting problems, research answers, and guide customers through corrective action steps.
$20 - $28 an hour
Quick Apply
10d
Technical Support Engineer
Meter, Valve & Control / www.metervalveandcontrol.com —Alamo, CA
Forwarding more complex technical calls to the appropriate staff. Phone Sales: Make outbound sales calls to potential commercial/industrial customers, send…
$65,000 - $85,000 a year
Quick Apply
Intuit Customer Service Representative - Chavies
Foundever —Chavies, KY
At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options.
$15 - $17 an hour
IT Support
High Tide Solutions, LLC —Christiansted, VI
Candidate must have a valid driver’s license and be able to pass pre-employment screening. Troubleshoot, diagnose and resolve hardware, software, and network…
Estimated: $42.4K - $53.6K a year
Quick Apply
2d

I want to receive the latest job alert for technical support

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Helpdesk Support Technician 1

BendPak - Theodore, AL

Quick Apply

Job Details

Full-time From $16 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Microsoft Windows Server
Microsoft Word
Desktop support
Computer science
TCP
Microsoft Excel
Azure
Operating systems
Microsoft Outlook
Software troubleshooting
Customer service
LAN
Windows
Microsoft Office
Network infrastructure
High school diploma or GED
DHCP
Analysis skills
Computer hardware
Virtualization
Computer networking
DNS
Computer skills
Typing
TCP/IP
1 year
Cybersecurity
Associate's degree
2 years
Communication skills
Active Directory
Help desk
VPN

Full Job Description

POSITION/TITLE: Helpdesk Support Technician 1

DEPARTMENT: Information Technology

REPORTS TO: Director of Information Technology Manager

JOB SUMMARY:

Starting at $16.00 OR Higher DOE

This an entry level position in the Information Technology department. Under the supervision and direction of Information Technology Manager you will be assisting and supporting the I.T. department with back-end day-to-day operations and to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user Helpdesk support requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

KEY TRAITS AND CHARACTERISTICS:

· Able to focus on the big picture while being passionate about every minute detail

· An excellent communicator and motivator comfortable working with cross-functional teams

· A true Problem Solver – can think holistically and present scenarios to solve the problem at hand

· Comfortable operating in ambiguity. Apply process where it creates value, and design process where necessary

· Ability to meet multiple deadlines, prioritize work and keep projects moving forward.

KEY RESPONSIBILITIES:

· Provides front line support by fielding incoming help requests from end users via both telephone and e-mail in a courteous manner.

· Provide email and telephone support to internal and external clients

· Utilize help desk software to keep an accurate account of tasks

· Document steps taken and resolution for assigned tickets

· Work with a variety of users to assist with issue identification, troubleshooting, and resolution.

· Build and develop working relationships with clients

· Communicate effectively with peers, management, and clients

· Build rapport and elicit problem details from help desk customers.

· Identifies, diagnoses, and resolves level one problems for users of the ERP, p.c. software and hardware, company LAN and WAN, VPN, the Internet, and new computer technology; communicates solutions to end-users.

· Prioritize and schedule problems resolutions. Escalate problems (when required) to the appropriate next level.

· Use internal ticketing software to document, record, track, and monitor Help Desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.

· Ensure appropriate attention and escalation of customer problems by documenting the impact to the customer and assigning an appropriate priority and resolution target within the internal ticketing software.

· Apply diagnostic utilities to aid in troubleshooting.

· Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Identify and learn appropriate software and hardware used and supported by the organization.

· Provide problem determination and support to specific systems using documented procedures and available tools.

· Perform hands-on fixes at the desktop level, including installing and upgrading software.

· Performing preventative maintenance, including checking and cleaning of workstations, pc’s, laptops, printers, and peripherals.

· Test fixes to ensure problem has been adequately resolved.

· Perform post-resolution follow-up to help requests.

· Provides one-on-one end-user problem resolution for company approved p.c. software

· Receives, delivers, tags, sets up, and assists in the configuration of end-user p.c. desktop hardware, software and peripherals.

· Creates and configures user ERP, e-mail, Active Directory etc. profiles and accounts

· Coordinates timely repair of p.c. computer equipment covered by third-party vendor maintenance agreements.

· Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.

· Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.

· Install, support and maintain software.

· Provide daily reporting of pending issues and high priority incidents.

· Create and update knowledge base articles.

· Assist in project implementations, testing and documentation.

· Monitor system notification alerts and take appropriate and timely action.

· Other tasks as assigned.

REQUIREMENTS AND TECHNICAL COMPETENCIES:

· High School diploma, AS or AA in computer field

· One 2 years of computer science coursework or equivalent work experience

· Ability to type 45-60 words per minute with 95% accuracy

· Excellent knowledge of MS Office, including Outlook, MS Word and MS Excel and general internet use.

· Ability to type (45-60 WPM)

· Knowledge of basic computer hardware, including laptop, pc, MAC, switches, hubs etc.

· Knowledge of basic networking including understanding of OSI layer, TCP/IP, DHCP, DNS etc.

· Experience with desktop and server operating systems, including Windows and Windows Server OS’s

· Support experience with Microsoft Windows, Microsoft Office. M365, O365, Active Directory, MAC.

· Working knowledge of a range of diagnostic utilities

· Strong written and oral communication skills

· Strong interpersonal skills, with a focus on listening, and questioning skills.

· Strong documentation skills.

· Ability to follow manuals and read complicated instructions

· Ability to absorb and retain information quickly.

· Ability to present ideas in user-friendly language.

· Highly self-motivated and directed.

· Keen attention to detail.

· Proven analytical and problem-solving abilities.

· Ability to effectively multitask, prioritize and execute tasks in a high-pressure environment.

· Exceptional customer service orientation.

· Experience working in a team-oriented, collaborative environment.

· Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties

· Displays strong initiative and drive to accomplish goals and meet company objectives

· Takes ownership and responsibility for current and past work products

· Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company

· Ability to learn new technical applications quickly and in-depth

· Highly motivated and target-driven

· Strong analytical, oral, and written communication skills with the ability to build quick rapport with all levels of staff, SMEs, and customers

· Ability to interact with team-members in a professional manner using tact, courtesy, and good judgment

· Ability to collect, organize, analyze, distill, and document significant amounts of information and process steps

· Ability to lead without authority to ensure documents move through the required review and approval steps

· Willing and able to pick up a screwdriver or wrench and get a little dirty. (Hands on)

· Certifications a plus.

WORK ENVIRONMENT and PHYSICAL DEMANDS:

· This job operates in a professional office environment.

· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and various computer programs.

· The position is routinely required to sit, stand, walk, climb stairs, touch, see, and hear; occasionally operate machinery and occasionally lift up to 45 pounds.

· While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb stairs, talk, and hear.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

· Able to sit at computer in cubicle workstation for extended periods of time, 5 days a week

· Must regularly be required to sit, talk, hear, and have regular use of hands and fingers to operate mouse, keyboard, telephone, and any other computer related equipment

· Employee must have ability to complete product training which can include but is not limited to meet independent lifting ability of 40-50 lbs. and physical demands including but not limited to: standing squatting, operate machinery, and perform repetitive motions

· Walking between buildings in our 5-building campus

· Saturday or overtime work may be required

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 39 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Experience level:

2 years

Schedule:

Day shift
Monday to Friday

Experience:

Help desk support: 1 year (Required)
Typing(45WPM Minimum): 2 years (Required)
Cybersecurity: 1 year (Preferred)
VPN: 1 year (Required)
Windows OS: 1 year (Required)
hands on Windows OS Administration: 1 year (Required)
hands on Active Directory: 1 year (Required)
hands on Azure: 1 year (Required)
hands on Network infrastructure: 1 year (Required)
hands on Virtualization: 1 year (Required)
hands on Computer hardware: 1 year (Required)

Ability to Relocate:

Theodore, AL 36582: Relocate before starting work (Required)

Work Location: In person

Quick Apply

technical support jobs

Helpdesk Support Technician 1

S Network Support Specialist

Senior Technical Support Representative (ATM Industry)

Concrete Coatings Technical Support

Senior Technical Skills Trainer (Aviation Trainer)

Technical Support Representative

Remote Support Tech I

IT Support Specialist - Level 3

On-Site Intuit Customer Service Representative

Product Design and Systems Support Engineer

Part-time IT Technical Support Person

Help Desk Technician - Onsite

Vocational Instructor - Tech Support

Helpdesk Support Specialist (Remote-Nights)

Desktop Support

Accounting Application Support Rep

Technical Support Representative

Technical Support Engineer

Intuit Customer Service Representative - Chavies

IT Support

Job Seeker Tools

Employer Tools

Browse

Stay Connected