Essential Duties and Responsibilities :
- Process claims from start to finish and ensure customers are given the highest level of customer service. This includes but is not limited to:
- Claim entitlement
- Adjudication
- Dispatch
- Rate quote research
- Re-dispatching when needed
- Follow-up as needed
- Part and labor rate negotiations
- Adjudication of claims based on terms and conditions as well as research in pricing for parts or labor to be performed.
- Provide contract cancellation quotes and process cancellation request.
- Assist with contract entry as needed.
- Assist with general administrative tasks.
- Managing and distributing incoming faxes from fax server.
- Assist with customer service requests.
- Assist with supply order requests.
- Contract batch creation.
- Other duties as assigned.
Qualifications and Skills
Essential Knowledge, Skills, and Abilities :
- Ability to read and interpret terms and conditions.
- Team player with a positive can-do attitude.
- Ability to show empathy when appropriate.
- Must have good communication skills to communicate with customers both over the phone and electronically through email or our mobile smartphone app.
- Must have good grammar and spelling when documenting, communicating in writing, and inputting data entry.
- Basic understanding of smartphones and how mobile apps work.
- Must be able to type and use a keyboard proficiently.
- Must have basic computer understanding of the following programs:
- Windows
- Microsoft Outlook
- Microsoft Word
- Internet Explorer
- Microsoft Excel
- Ability to work with multiple personalities, to be flexible with changing priorities, and to be comfortable working with minimal supervision.
- Ability to quickly understand how long things take to do, and to effectively organize and prioritize tasks.
- Ability to manage heavy workloads and projects, many on a time-sensitive basis, while still maintaining accuracy and strong attention to detail.
Beneficial Knowledge, Skills, and Abilities :
- Strong understanding of service contracts and how they work is a plus.
- Prior experience with salesforce is a plus.
- Experience working with automotive dealers is a plus.
- Knowledge or experience with automotive service is a plus.
Education/Experience Requirements :
- High School graduate or higher.
- 3+ years of experience with claims processing preferred.
- 5+ years of experience with customer service type interaction roles.
- Experience with administrative office work and data entry preferred.
- Solid employment record with strong tenure at each company worked.
Benefits
MAG is dedicated to the health and well-being of both you and your eligible dependents. A comprehensive, quality insurance program is available to you and your eligible dependents. You become eligible for coverage on the first day of the month after 60 days of employment. Company contributes to the cost of premiums for the group benefits, with the employee sharing the remaining cost.
The following benefits are available:
- Medical Care Coverage
- Dental
- Vision
- Life Insurance
- 401K (with partial company match)
- Profit Share
Job Type: Full-time
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 3 years (Required)
Ability to Relocate:
- New Albany, IN 47150: Relocate before starting work (Required)
Work Location: In person