Job Description
Summary/objective
The School Assistant provides outstanding customer service to students, parents, patrons, and staff, and acts as an ambassador for the School of Ballet Arizona and its community programming. The Assistant’s primary duty is to provide administrative support and must maintain knowledge of the SBAZ mission, policies, and programs and effectively communicate this information when appropriate. The Assistant will provide reception support and maintenance of registration and attendance records. In every situation, the Assistant must project a positive image of the School.
This is a part-time position that requires evenings and weekends, with a varied schedule due to scheduling needs. Responsibilities include but are not limited to: Reception, Records Administration, Sales, Scheduling, Coordination of teaching and musical staff, and Registration/Enrollment.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
· Unlocks door for and greets parents, students, program clients and guests as they enter the building.
· Answers phone calls, emails, and general inquiries. Escalates messages and issues to staff as appropriate.
· Works with the security guard to supervise during student drop off and pick up.
· Supervises class check-in and takes payment for classes as required.
· Serves as an information resource for our school families and other guests.
· Addresses student/parent/faculty needs as able during shifts.
· Performs other administrative tasks as assigned.
Competencies
· Excellent interpersonal skills, including a positive, optimistic attitude.
· Excellent oral and written communication skills.
· Must possess a high level of digital literacy, be proficient in Microsoft Office applications, and be comfortable working with databases.
· Strong organizational skills and attention to detail.
· Ability to handle multiple responsibilities at once.
· Ability to handle business matters professionally and confidentially.
· Consistent reliability in attendance and job performance.
· Bi-lingual in English and Spanish highly preferred.
Supervisory responsibilities
This position does not have any direct reports.
Work environment
· Work is conducted primarily in an office setting. Event support at the main office location and at external event sites is occasionally required.
· Some weekends, nights, or on-call work are occasionally required.
Physical demands
· Physical requirements include sitting for long periods of time and heavy computer usage.
· Light physical effort is required – must be able to lift up to 20 pounds.
Travel required
· Travel to and from external event sites (within Maricopa County) is occasionally required.
· Must be willing and able to commute to and from the office on a regular basis.
Required education and experience
· High School Diploma or GED
Preferred education and experience
· At least 1 year of work experience in a customer-service oriented role
Additional eligibility requirements
· Dance/ballet experience preferred
Work authorization/security clearance requirements
Applicants must be legally authorized to work in the United States.
Affirmative Action/EEO statement
Ballet Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Phoenix, AZ 85034: Relocate before starting work (Required)
Work Location: In person