Full-time - hourly
Job description
Step Forward Therapy is here to empower the growth of children every step of the way.
Step Forward Therapy provides exceptional Occupational Therapy, Speech & Language Therapy, Physical Therapy, and Preschool services to the children, adolescents and developmentally delayed adults in the Rolling Meadows area.
We believe that building strong relationships with our clients and their families is essential to providing effective therapy services.
We are looking for a compassionate and skilled person to join our team!
Our ideal candidate is someone who has a customer-centric attitude and enjoys working in a fast-paced environment. We are looking for a person who is proactive, self-assured and able to multitask by managing the therapist's schedules and communicating with families via phone, email and in-person. Someone with good communication and people skills. If you are someone who is motivated and looking for a career and not just a job we would love for you to join our team!
If this sounds like you, submit your application now!
Responsibilities:
- Front desk receptionist responsibilities
- Manage therapists’ schedules as per the need of the families
- Keep all schedules up to date on the scheduling system
- Arrange coverage for therapists’ cancellations
- Manage continuity of care
- Maintain upcoming time off schedule and ensure coverage for time offs for short term and long term needs
- Address clients’ request for schedule changes
- Help client understand the importance of consistent arrival to appointments
- Keep the facilities organized and clean at all times
- Other administrative duties as assigned
- Obtain prior authorizations and help track authorization expirations and visit limits
- Ensures waitlist is managed and clients are scheduled as soon as possible
- Guides decisions made regarding scheduling
Qualifications & Experience:
- Prior scheduling experience ( 1 year preferred)
- Customer service experience (1 year preferred)
- Prior authorization experience (preferred)
- Medical terminology (1 year preferred)
- Proficiency using Apple products and Google Workspace (1 year experience preferred)
- Excellent interpersonal, communication, and listening skills
- Strong analytical and problem solving skills
- Excellent planning, time management and prioritization skills with the ability to meet expected deadlines
- Flexible, positive, and adaptive to a fast-paced environment with changing schedule-related needs
- Punctual and reliable
- Ability to work independently with minimal supervision, as well as work with a team
Schedule:
- Monday to Thursday: 10:00 am - 6:30 pm and Friday: 8:30 am - 5:00 pm
Location:
- On-site/In-Person 5 days per week
- Rolling Meadows, IL 60008:
Job Type:
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Medical scheduling: 1 year (Required)
Work Location: In person