As the public face of the company the Sales Associate is responsible for dealing with any and all customer questions about the products and services the company offers. A Sales Associate is expected to be continuously updating their knowledge of the company products, services, and policies.
Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.
Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.
Sales Associate Responsibilities:
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
- Directing customers to merchandise within the store.
- Increasing in store sales.
- Superior product knowledge.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
- Any other tasks as required from management
Sales Associate Requirements:
- High school diploma, some college preferred.
- Retail sales experience.
- Electronic Cigarette experience strongly preferred, especially in a retail capacity.
- A positive attitude, with the ability to anticipate business needs.
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
- The ability to read, write, and perform basic math.
- The ability to stand and walk for extended periods of time.
- The ability to lift up to 25 lbs over your head.
- Being able to commute to the job site without assistance.
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 28 – 38 per week
Benefits:
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
Education:
- High school or equivalent (Required)
Experience:
- Vaping: 2 years (Preferred)
Work Location: In person