A local leader in the Packaging Industry is presently seeking candidates for an experienced Customer Service Representative. This is a full time position, M-F, 8am to 5pm.
The key responsibilities of this position are:
Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
Investigate and resolve customer complaints including billing issues.
Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules.
High school diploma or G.E.D required. Associate’s or Bachelor’s degree a plus.
Our Company offers a competitive compensation and benefits package including health and dental coverage, life insurance, short-term and long-term disability insurance, 401(k) Profit Sharing Plan, paid vacation and holidays.
We are an equal opportunity employer.
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Ability to Relocate:
- La Porte, IN 46350: Relocate before starting work (Required)
Work Location: In person