Healthgram is seeking a dynamic and engaging member to join the team as a Customer Service Representative II. This position is our members’ go-to resource for all of their healthcare questions, whether they’re asking about a claim or need help finding a doctor. We consider our Representatives to have the most important job: helping our members stay healthy.
What the Customer Service Representative II can expect:
- Answering inbound calls from our queue to resolve issues from members
- Proactive outreach to members to educate them on their plan’s benefits
- Remind members of upcoming screenings and other appointments
- Coordinate care with members to help them find the best value facilities
What the ideal Customer Service Representative II would bring:
- Minimum two-year degree or greater
- Familiarity with healthcare and insurance terminology
- Excellent problem-solving skills
- Exceptional listening and relationship-building skills
- Strong organizational skills
- Professional phone etiquette
- Proficient with Microsoft Office Programs
- A general understanding of employer-sponsored programs is preferred, but not required
- Bilingual in written/spoken English and Spanish is a plus
Job Type: Full-time
Pay: $19.25 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Charlotte, NC 28217 (Required)
Work Location: In person