Positions Location: Lansing, MI Job Description General Purpose of Job: Perform
Positions Location: Lansing, MI
Job Description
General Purpose of Job:
Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Greet, interact with, direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments.
- Answer incoming calls, respond to inquiries or appropriately make referral within the department or outside the practice. Open, sort, review and distribute mail.
- Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
- Complete required forms/reports and enter data into computer, for correct insurance billing. Tabulate receipts, following billing procedures.
- Maintain records/files, obtain authorization forms for services and release of records.
- Operate various standard and/or automated office equipment(computer, typewriter, calculator, telephone, intercom, photocopy machine and fax).
Assume preceptor role for new clerical assistant and/or new medical assistant clerical.
Job Requirements
General Requirements
• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). • Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). • Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Work Experience
• Six months experience in a health care office or similar setting. Preferred. • Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course. Preferred. • Experience with an EMR. Preferred.
Education
- High school diploma or GED
Specialized Knowledge and Skills
• Demonstrates knowledge of CRT keyboard to process transactions. Demonstrates keyboarding skills equivalent to 45 wpm • 80% accuracy in demographic input • Demonstrated excellent verbal and written communicaiton skills • Ability to work in an EMR
University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.