```Duties:```
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up on customer inquiries or provide updates
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
```Requirements:```
- Fluent in English (verbal and written communication skills)
- Multilingual abilities, particularly in Spanish, is a plus
- Previous experience in customer service or a related field is preferred
- Strong phone etiquette and active listening skills
- Ability to analyze situations and provide appropriate solutions
- Proficient in data entry and computer skills
- Excellent interpersonal skills to effectively communicate with customers and team members
- Bilingual candidates are highly encouraged to apply
This is an exciting opportunity for individuals who are passionate about providing exceptional customer service. We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you meet the requirements above and are ready to join our team, please apply with your updated resume.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person