About us
Our goal is to help our customers get the very best value out of every insurance dollar that they spend. Unfortunately, bad things happen to good people, and our customers are all very GOOD PEOPLE. When bad things happen we want to make sure that their are no financial concerns..
Our work environment includes:
- Work-from-home days
- Growth opportunities
Job Summary:
We are seeking a Commercial Insurance Customer Service Representative to join our team. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and have a passion for delivering exceptional customer service.
Responsibilities:
- Handle inbound customer inquiries via phone, text, and email
- Provide accurate information about commercial insurance products and services
- Analyze customer needs and recommend appropriate solutions
- Help to solve business customer's insurance challenges
- Conduct outbound calling campaigns to follow up with customers
- Resolve customer complaints in a professional manner
- Maintain customer records by updating account information regularly
Qualifications:
- Proficiency in English and Spanish is preferred but not required
- Previous experience in commercial insurance customer service or sales is preferred
- Strong communication skills with a focus on phone etiquette
- Ability to analyze customer needs and tailor solutions accordingly
- Excellent customer service skills with a positive attitude
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the qualifications above and are passionate about providing top-notch customer service, we want to hear from you!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No less than 35 per week
Benefits:
- Paid time off
- Professional development assistance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Commercial Property Casualty Insurance: 2 years (Required)
License/Certification:
- General Lines Property Casualty Insurance License (Required)
Location:
Work Location: Remote