Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as an Outbound Customer Service Representative. In this role, you will be responsible for making outbound calls to existing and potential customers, providing exceptional service, and promoting our products and services. This is a great opportunity for someone who enjoys building relationships, has excellent communication skills, and thrives in a fast-paced environment.
Responsibilities:
- Conduct outbound calls to customers to promote products and services
- Provide accurate information about our products and services to customers
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Maintain customer records by updating account information and documenting interactions
- Perform data entry tasks accurately and efficiently
- Meet or exceed daily, weekly, and monthly sales targets
- Collaborate with team members to achieve team goals
Experience:
- Previous experience in outbound calling or customer service is preferred
- Strong verbal communication skills with the ability to effectively communicate in English (multilingual abilities are a plus)
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and recommend appropriate solutions
- Proficient in data entry and computer skills
- Sales experience is a plus
We offer competitive compensation, ongoing training, and opportunities for career advancement. If you are a self-motivated individual with a passion for customer service, we would love to hear from you. Apply now to join our dynamic team as an Outbound Customer Service Representative!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Garden Grove, CA 92843: Relocate before starting work (Required)
Work Location: In person