Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries with excellent phone etiquette
- Assist guests with reservations, room availability, and hotel amenities
- Handle guest complaints or concerns promptly and professionally
- Process payments and maintain accurate records of guest transactions
- Provide information about local attractions, restaurants, and transportation options
- Collaborate with other hotel departments to ensure guest needs are met
- Perform night audit duties as required
Qualifications:
- Previous experience in hospitality management or hotel operations is preferred
- Excellent customer service skills with a strong focus on guest relations
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using phone systems and other office equipment
- Bilingual skills (English/Spanish) are a plus
- Strong attention to detail and problem-solving abilities
- Knowledge of hotel reservation systems is an asset
Benefits:
- Competitive pay based on experience and qualifications
- Opportunities for career advancement within the hospitality industry
If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Type: Part-time
Pay: $17.00 per hour
Expected hours: No more than 35 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Holidays
- Weekends as needed
Ability to Relocate:
- Southfield, MI 48033: Relocate before starting work (Required)
Work Location: In person