- Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department.
- Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
- Conducts patient check-in and check-out, following policy and procedures.
- Properly tracks patients in EHR for next location and ensures patients are not missed.
- Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents.
- Ensures eligible patients have proper distress screening
- Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets.
- Ensures canceled and missed appointments are followed up and properly documented
- Schedules patient appointments, including internal and external.
- Runs and/or works daily reports to identify patients with unscheduled orders
- Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
- Ensures communication is distributed to patients regarding program details
- Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR)
- Communicates information regarding Patient Engagement Portal and assists with registration process
- Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests.
- Ensures proper billing document(s) is faxed with diagnostic order if patient is on study.
- Follows standard operating procedure (SOP) for external follow ups
- Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
- Communicates to other staff members using Instant Messaging System.
- Other duties as assigned
- Ability to travel/float to other clinics for business needs
- Maintain and ensure confidentiality of patient information
- Adheres to all Tennessee Oncology policies and procedures
EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)
- High school graduate or equivalent with GED.
- Electronic Medical Records experience strongly preferred.
- 2 years of previous professional office experience with customer service experience required
- Strong computer skills including Windows file management and MS Office, and e-mail experience.
- Good verbal and written communication skills.
- Ability to work productively and effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent customer service skills.
PHYSICAL REQUIREMENTS:
- Able to travel to satellite clinics when necessary
- Able to lift 25 pounds.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
- Clinic
- In-person
- Outpatient
Education:
- High school or equivalent (Required)
Experience:
- Professional Office: 2 years (Required)
Work Location: In person