Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs. This is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences and enjoys working in a fast-paced environment.
Responsibilities:
- Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and requests
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Utilize effective phone etiquette to ensure professional and courteous communication with customers
- Perform data entry tasks to update customer information in the system accurately
- Collaborate with other team members to ensure timely resolution of customer inquiries
- Meet or exceed performance goals in areas such as customer satisfaction, call quality, and sales targets
Experience:
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in using computer systems for data entry and navigating between multiple applications
- Ability to work well under pressure in a fast-paced environment
- Strong attention to detail and accuracy in handling customer information
Join our team as a Customer Service Representative and enjoy the following benefits:
- Competitive salary
- Comprehensive training program
- Opportunities for career growth and advancement within the company
- Positive work environment with supportive team members
If you have a passion for delivering exceptional customer service and possess the necessary skills and qualifications, we would love to hear from you. Apply now to be considered for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: $40,761.00 - $45,515.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- No experience needed
- Under 1 year
Shift:
Weekly day range:
Work setting:
Work Location: In person