Battlefield Harley-Davidson is seeking a highly motivated Service Consultant to join our team. Candidate must have pleasant personality, enjoy working with public, and embrace a superior customer service focus. Requires excellent communication skills, strong computer skills, mechanical technical knowledge, and ability to work in a fast-paced environment. Job duties include: in-taking customer vehicles, diagnose problems and service needs, warranty submission, schedule work, assign jobs to service technicians, and communicate job status to customer.
1) Service Department Operations
- Assist Service department manager in maintaining a smooth running and efficient service department with a high degree of customer satisfaction.
- Diagnose problems accurately, and clearly describe them on the repair order.
- Estimate costs and completion times at point of sale. Clearly communicate them to customer.
- Assign jobs to technicians based on skill level and current resource utilization.
- Review work-in-progress to ensure quality and timeliness.
- Occasionally assist technicians when they are having difficulty performing service work.
- Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
- Perform cashier functions, as needed.
- Make estimates for internal and wreck repairs.
- Open & close all customer paid, warranty, and internal repair orders.
- Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
- Become familiar and efficient with all phases of the computer system required for service and parts management.
2) Customer Service
- Provide superior customer service to both internal and external customers
- Greet customers immediately, in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Promptly notify customers of any changes, delays, or additional work needed.
- Sell additional services by pointing out service specials or additional work needed.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
- Give special attention to repeat repairs to ensure the situation is corrected.
- Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.
4) Qualifications & Job Requirements
- Superior communication and customer service skills.
- Ability to get along with a broad customer base.
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
- Knowledge and experience with servicing Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
- Current, valid motorcycle license.
- Maintain clean driving record.
- State Inspection License, preferred.
5) Physical Demands
- The noise level in the work environment is usually loud.
- Occasionally required to bend, stoop, crouch, reach, and handle tools.
- Occasionally requires the ability to lift 50 lbs. of material.
- Occasionally requires the ability to balance and push an 800 lb. motorcycle.
6) Working Conditions
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or airborne other particles.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Day range:
- Monday to Friday
- Rotating weekends
Shift:
Experience:
- service consultant: 1 year (Preferred)
License/Certification:
- Motorcycle License (Preferred)
Work Location: In person