We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY!
American Customer Care (ACC) is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork and service when you become a part of our Work-From-Home team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. That's why we hand pick the best to deliver a new level of service leading to amazing experiences.
ACC handles calls from existing and previous customers of our Fortune 500 clients.
We will provide you with all the equipment you need to work remotely. We require that you have a strong and stable internet connection, a quiet, distraction-free space to work, and great customer service skills. Apply today to learn more!
This position is full-time, Monday-Friday only. We are hiring for schedules within the range of 8 AM-6 PM Central/9 AM-7 PM Eastern.
Responsibilities:
Handle high level customer inquiries and complaints
Provide information about products and services
Troubleshoot and resolve product/service issues and concerns
Document and update customer records based on interactions
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately and efficiently
Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information
Requirements Include:
Customer service experience required.
Positive and professional demeanor
Excellent written and verbal communication skills
Experience with customer escalations
Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
Must be dependable and reliable to work your scheduled shift.
Training:
Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
Systems training (How to use CRM and ACD Tools)
On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
Two weeks of on-line training
Why Us?
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We partner with DAILY PAY, an on-demand pay provider (work today, get paid tomorrow)
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Best work/life balance strategy in the area
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Flexible, set schedules!
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You will always feel part of the team. Our employees are our number one asset.
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Incentives- We are infamous for our gift raffles and employee celebrations!
Home Environment and Workspace:
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Dedicated home office workspace, preferably a separate room with its own door
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Ability to hardwire internet, plug directly into your router
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Agents are responsible for maintaining the workspace in a safe condition
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Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
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You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.
Benefits
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Health, dental, vision, and life insurance
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401(k)
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Paid time off
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Employee assistance program
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Employee discount
Job Type: Full-time
Pay: $12.00 per hour
Schedule:
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8-hour shift
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Day shift
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Monday to Friday
Work Location:
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
EEO Statement:
American Customer Care is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.