Alpine Home Medical is honored to be one of Utah's premier Durable Medical Equipment providers and a proud recipient of Utah's Best in State award now for the last 12-consecutive years running. We are family-owned and proud to be doing business now for over 27 years in an industry dedicated to improving our customers’ lives.
We are seeking a friendly, committed, and dedicated Retail Associate who enjoys helping others and making a difference in people’s lives. In this position, you will be the “face of our company” and assist, educate, and provide solutions to our in-store customers, modeling a standard of excellence in providing superior customer service. You will be assessing and identifying customer needs, and efficiently performing all tasks related to our point-of-sale process. This role will also have an on-call aspect for equipment delivery for customers.
This is an hourly position (and eligible for commission)
Our store hours are Monday-Friday: 8:30 AM to 6:00 PM.
Role and Responsibilities:
- Greeting and assisting all walk-in customers, as providing an exceptional customer experience by ensuring the customer is always the priority.
- Recommending products to customers that best meets their medical needs and closing sales.
- Creating and fostering customer relationships to build trust and appropriate expectations, assisting with customer questions on medical billing and/or disputes.
- Answering incoming phone calls with an attentive, patient, and friendly demeanor.
- Occasionally delivering and setting-up home medical equipment, and picking-up equipment in a timely manner
- Perform other duties as deemed appropriate by management.
What We’ll Need from You:
- Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions.
- Ability to learn about the products and accessories Alpine Home Medical carries and be able to educate and recommend products to customers to drive sales.
- A polite, positive, and cooperative attitude, and willingness to be part of a team.
- Computer literacy and the ability to handle different software and programs.
- Superior communication skills, both verbal and written.
- Great attention to detail.
- Ability to effectively handle multiple tasks with numerous interruptions is a must, while keeping a positive and friendly attitude.
- Willingness to do occasional delivery and on-call work.
- A High School Diploma or a G.E.D.
There Will Also be Some Physical Requirements:
- Reaching, crouching, kneeling, and stooping
- Frequent use of computers and other technology, necessary to perform job functions, including POS system and ability to process register transactions
- Frequently lift/move up to 65lbs
What We’d Love to See:
While not necessary, some big marks in your favor would include: prior experience in the medical field, prior experience with medical insurance providers, and bilingual skills (Spanish/English)
Why Work Here?
Full-time employment at Alpine Home Medical offers many benefits, including Medical, Dental, Vision, and Life Insurance, 401(k) program with company match, and other benefits to provide our employees with security in their employment. We enjoy a business casual dress code, as well as a team-oriented culture and a friendly environment that encourages growth, learning, and collaboration.
Job Type: Full-time
Pay: $15.00 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Retail sales: 2 years (Preferred)
- providing exceptional customer service: 2 years (Preferred)
Work Location: In person