Description:Fishermen’s Source - E-Commerce Fishing Tackle online and in-store retailer that sells premium saltwater and freshwater fishing gear, while striving to exceed our customers' expectations of quality and prompt service.
Position Overview:
We seek a dedicated and enthusiastic individual to join our small team as a Customer Service and Administrative Associate for our e-commerce fishing tackle business. The ideal candidate will possess excellent communication skills, a passion for fishing, and a commitment to providing exceptional customer service. As a Customer Service Representative, you will assist customers with inquiries, resolve issues, and ensure a positive shopping experience.
Customer Service:
- Respond to customer inquiries via phone, email, and Zendesk promptly and professionally.
- Assist customers with product selection, sizing, and compatibility questions.
- Process orders, returns, and exchanges efficiently and accurately.
- Resolve customer complaints and issues promptly and effectively, striving for first-call resolution whenever possible.
- Provide product recommendations and advice based on customer needs and preferences.
- Maintain a comprehensive understanding of our product offerings, including fishing tackle, gear, and accessories.
- Collaborate with other departments, such as sales and shipping, to ensure seamless order fulfillment and delivery.
- Monitor customer feedback and identify opportunities for improvement in products or services.
- Coordinate with UPS on lost package claims.
Administrative:
- Manage the creation and updates of FS Standard Operating Procedures manual.
- Schedule and organize various activities, including staff meetings, workshops, seminars, and FS events.
- Assist with light bookkeeping duties, including entering invoices and purchase orders, setting up new vendors, and communicating with vendors about issues and setup.
- Manage the calendars for management and balance competing priorities.
- Manage the human resource functions, collaborate with the Operations Manager and the Human Resource team.
Warehouse:
- Cycle Counting consistently
- Train on Skuvault software
- Unloading and organizing inbound packages to ensure accurate and timely receipt of merchandise
- Sorting, storing, and tracking inbound inventory
- Staging inventory for efficient order fulfillment and shipment preparation
- Picking and preparing orders for packing
- Keeping the warehouse and receiving areas clean, organized and well-maintained
Qualifications:
- Associate or bachelor’s degree preferred.
- Previous experience in customer service, preferably in a retail or e-commerce environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in computer systems and familiarity with CRM software.
- Passion for fishing and knowledge of fishing tackle and equipment preferred.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
At Fishermen’s Source, we believe in recognizing and rewarding employees who demonstrate exceptional performance. Along with a competitive salary increases, we also provide a comprehensive benefits package for Full-time employees that includes:
- Paid time off for sick leave (5 days per year), vacation (5 days in year one, ten days in year two), and holidays if employed for more than three months.
- OSHERA—$200 tax-free reimbursement for health insurance premiums and other out-of-pocket health expenses if employed for over three months.
- 401k matching eligible after one year.
- Employee discounts on our products
Requirements:
- Associates degree is a must
- Proficient in reading and writing English
- Ability to work in a fast-paced environment
- Basic computer skills and previous experience with automated shipping systems (UPS, FedEx, etc.)
- Ability to work independently and follow directions accurately
- Excellent attention to detail and strong organizational skills
- Reliable transportation and an excellent attendance record
- Flexibility to work 40 hours per week across 5 working days.
Job Type: Full-time
Pay: $19.41 - $23.38 per hour
Expected hours: 40 per week