POSITION SUMMARY:
The Trainer will facilitate and create training support and guidance. In this role, you will be expected to deliver and develop training programs complete with materials, tutorials, instructions, and learning resources for new and current employees efficiently and effectively. You will be responsible for managing virtual new hire class participants in a high-volume capacity while being accountable for learners’ engagement in class and ability to apply the learned materials for them to advance to a team outside of training.
EDUCATION/EXPERIENCE/SKILLS:
High School education or equivalent is required. Our ideal candidate is an experienced professional with knowledge of training and/or instructional design best practices and is goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
ESSENTIAL TASKS & RESPONSIBILITIES:
- Participate in the entire life-cycle of new Endurance employees’ onboarding and training experience. Engaging new team members to ensure setup before training, delivering the training, and facilitating a handoff meeting with management.
- Develop new employees into successful team members to be transitioned to a team manager with a high probability of success in their hired role.
- Monitor and mentor current employees to elevate their skill level to reach new goals.
- Build relationships with management to identify departmental training needs.
- Utilize and create training tools such as PowerPoints, handouts, job aids, reference guides, and more that can be deliverable resources for training purposes.
- Become efficient with the Learning Management System technology capabilities and create needed courses using the company’s preferred LMS platform, Lessonly.
- Communicate regularly with the training department team members to support cross-class facilitation and support.
- Network and build relationships with team members in the departments you provide training support for.
- Prioritize and engage new and current employees using multi-channel training methods and communication.
TECHNICAL COMPETENCIES:
- 5 – 8 years + of Training experience preferred in a high volume environment (agency and corporate experience)
- Proven work experience in training, facilitation, developing employees, and coaching
- Confident, captivating, and compelling public speaker
- Devoted to the education growth, and success of each learner
- Strong initiative and solid judgment abilities/skills
- Successfully convey complex materials and processes
- Customer and employee experience focused
- Ability to multi-task, prioritize, and manage time effectively
- Ability to recognize a problem or potential problem and react quickly and effectively
- Must be a proactive and enthusiastic team player
- Punctuality and dependability are crucial
- Microsoft Office (including Outlook, Excel, PowerPoint, and Word) and Adobe Acrobat
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Training & development: 5 years (Required)
- Mentoring/Coaching: 4 years (Preferred)
- high volume call center: 5 years (Preferred)
Work Location: Remote