Job Description: Chiropractic Office Assistant
Peninsula RSI Chiropractic Wellness CenterPeninsula RSI Chiropractic Wellness Center is a Chiropractic practice dedicated to improving health and well-being through lifestyle changes leading to sustainable, clinically significant health programs including weight loss, Lipo Laser, Neuropathy, Spinal Decompression and soon to be added Knee Decompression. Informed by cutting edge research and medical supervision, we tailor treatment plans to help patients through a personalized approach to optimize health and wellness.
Our professional staff includes experts in nutrition, chiropractic and physical therapy who meet with patients each week. All are passionate about empowering our patients with knowledge, personal support, and special techniques to achieve optimized health.
POSITION SUMMARY:
Under the supervision of the Office Manager, the Chiropractic Office Assistant will be responsible for the entire front desk functions to include answering phones, scheduling appointments, performing insurance verification and authorizations, checking patients in and out, data entry and collecting fees, as appropriate.
POSITION TITLE: Chiropractic Office Assistant REPORTS TO: Office Manager and CEO LOCATION: Redwood City CA CLASSIFICATION: Part-Time, Tuesday through Thursday 10am to 5:30pm
DUTIES & RESPONSIBILITIES:
- Provide extraordinary customer service.
- Answers phones, scheduling appointments, performing insurance verification and authorizations, checking patients in and out, data entry and collecting fees, as appropriate.
- Respond to all incoming requests for information, either verbal or written, with a sense of urgency.
- Utilize several technology platforms to perform duties, including electronic medical records (EMR), an appointment scheduling platform, etc.
- Provide reporting data, and accurately establish patient records with vital information in the EMR system used by our patient care team.
- Communicate effectively with team members across the office. This involves active participation in instant messaging, office conference calls, and monthly meetings, in addition to phone and email contact.
- Communicate patient requests to appropriate team members.
- Observe HIPAA (patient privacy) regulations in communication with members.
- Maintain a strong knowledge base and application of Peninsula RSI Chiropractic Wellness Center’s policies and procedures.
- Maintaining a clean and sanitized work area at all times
EXPERIENCE, SKILLS & QUALIFICATIONS
- Mission-driven and particularly passionate about the life-changing care we provide.
- Must have a minimum of 1-2 years of medical front office experience.
- Must have knowledge of insurance and the referral process.
- Must be able to obtain insurance authorizations.
- Must be able to work independently, perform well under pressure and adapt to change.
- Must be computer literate and able to type accurately.
- Effective verbal and written communication skills. Able to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
- Ability to answer/process large volumes of telephone calls in a courteous, professional, and clear manner.
- Proficient in EHR, patient appointment scheduling systems.
- Effective facilitation skills. Able to facilitate group discussions.
- Attention to detail. Able to develop accurate written materials.
- Action orientated. Able to follow up on feedback to ensure positive outcomes.
- Builds relationships with patients of varying backgrounds.
- Thrives in a fast-paced and team-based work environment and operates in a highly productive and efficient manner.
- Open minded to continual process change and improvement.
WHAT WE OFFER
- 401(k) plus company match
- Accrued paid time off (PTO)
- 40 hours of paid sick time after the probationary period is met.
- Free services (Chiropractic Care), Discounted Products (e.g. Vitamins/supplements, home care and more)
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Part-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Professional development assistance
Medical specialties:
- Physical & Rehabilitation Medicine
Schedule:
Language:
Shift availability:
Work Location: In person