Our company provides full-service management to trade and professional associations as well as specialized services including non-profit financial management and event coordination. We are seeking a full-time Certifications Manager to support one of the client associations we serve.
The Certifications Manager will work closely with the Director of Certifications on the client team and will focus on the day-to-day certification programs of the client to ensure alignment with their mission and goals as outlined in their Strategic Plan. The ideal candidate will have strong project management skills, interpersonal communications skills, technological skills, and attention to detail.
Primary Responsibilities:
- Under the supervision of the Director of Certifications (DC), the Certification Manager manages Certification Programs of the client.
- Handles the day-to-day administration of certification programs with support from Coordinators, including new applications, renewal applications, and reciprocities.
- Works with the DC to implement new certification processes to improve efficiencies.
- Assists with the adoption and implementation of certification platforms to aid in the review and approval process of applications.
- Prepares reports for Certification Committee Chair for mid-year and annual meeting
- Prepares quarterly list of new certified/designated members for client’s journal publication.
- Supports Chair/Co-chair of client’s Certification Committee.
- Edits/Revises certification collateral and certification information on website.
- Creates appropriate distribution lists from database.
- Manages certification program communications, and database.
- Update certification-related information on client's website with support of Coordinators.
- Maintains tracking sheet of certification applications and status of review/approval process.
- Prepares reports for Committee Chair/Co-Chair.
- Oversees processing of certification packets with assistance from Coordinators.
- Responds to inquiries from applicants with the assistance from Coordinators.
- Executes all chapter event administrative functions including event set-up, processing registrations, post-event payments and reconciliation, exam and pin set-up, certificate creation.
- Processes chapter contact forms and website updates.
- Attends quarterly chapter meetings.
- Liaises with Chapter Chair.
- Monitors Chapter Inbox.
Requirements:
Education & Experience – Bachelor’s degree preferred. At least 3 years’ experience with association management or substantial relevant experience.
Skills, Knowledge and Abilities:
- Ability to manage multiple projects at once and move projects ahead in a deadline driven environment.
- High degree of organization and attention to detail.
- Ability to manage high volume of emails with timely responses.
- Excels at adapting in a fast paced, team-oriented environment.
- Proficiency in Microsoft Office Suite including Outlook, Word, and Excel.
- Exceptional customer service attitude.
- Possess a positive, team-player attitude.
- Ability to lift up to 25 lbs., as needed.
- Must be able to stand for 8-15 hours a day, when attending conferences.
Preferred Skills – Previous experience with certifications. Experience with JotForm is a plus.
Travel – travel to client’s annual conference in April (5-7 days).
Job Location – This is predominantly a telecommuting position.
About the Company:
We are a growing Association Management Company headquartered in Forest Hill, MD, with opportunities for advancement and we promote a collaborative, team-oriented workplace. As an equal opportunity employer, we are committed to diversity, equity and inclusion. Our differences fuel excellence and we strive to create an environment where every individual is valued and feels empowered to bring their full, authentic self to work. Candidates of all backgrounds are encouraged to apply.
Benefits:
Benefits include paid vacation and sick days, health insurance (employer pays majority of premium for individual coverage), dental insurance, vision insurance, life insurance, retirement plan match, additional voluntary benefits, Employee Assistance Program, and professional development support.
Applying for this position:
Please provide a cover letter with salary requirements, when applying for this position.
No phone inquiries will be accepted.