The Front Desk Concierge/Security plays a crucial role in maintaining a safe, clean, and welcoming environment for all building tenants at Hearth at Four Corners. Reporting directly to the Program Manager, the incumbent is responsible for ensuring the security of the building, providing excellent customer service to tenants and visitors, and responding effectively to emergency situations. This position requires strong communication skills, attention to detail, and a commitment to creating a positive living experience for residents.
Major Functions:
· Maintain a positive, welcoming, service-oriented environment for all individuals entering Hearth at Four Corners.
· Staff the front desk, answer phones, and check in visitors in a courteous and professional manner.
· Monitor security cameras to maintain the security of the building and respond promptly to any security concerns.
· Assist tenants with general tasks as needed, such as helping with doors, elevators, bags, cabs, or lockouts.
· Respond as necessary to emergency situations, following established protocols and procedures.
· Coordinate communication among tenants and staff to ensure smooth operations and address any issues or concerns promptly.
Duties and Responsibilities:
Front Desk Coverage:
· Answer phones, transfer calls, or record messages as required.
· Check messages on the main phone line regularly and route them to the appropriate staff.
· Greet and direct visitors entering and leaving the building courteously and professionally, ensuring they sign in and out of the visitor's logbook.
· Maintain a front desk shift log with pertinent information on an hourly or as-needed basis.
Tenant Interaction:
· Listen to and assist tenants with simple tasks or direct them to the appropriate staff member for assistance.
· Report any noticeable differences in tenant moods or behavior to the appropriate personnel.
· Use supportive, proactive, and interactive techniques in relating to tenants to foster a positive environment.
Security/Emergency Response:
· Monitor building security by observing front desk security cameras and promptly addressing any security concerns.
· Monitor the safety of common areas and take appropriate action in the event of emergencies or safety hazards.
Qualifications:
· High school diploma or equivalent required; additional training in security, customer service, or related fields preferred.
· Previous experience in a customer service or security-related role preferred.
· Strong communication and interpersonal skills, with the ability to interact effectively with diverse individuals.
· Ability to remain calm and composed under pressure and respond quickly and effectively in emergency situations.
· Familiarity with security systems and protocols preferred.
· Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
The Front Desk Concierge/Security plays a vital role in creating a safe and welcoming environment for residents and visitors at Hearth at Four Corners. If you are dedicated to providing exceptional customer service, ensuring the security of others, and contributing to a positive community atmosphere, we encourage you to apply for this important position.
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Boston, MA 02121: Relocate before starting work (Required)
Work Location: In person