About us
Decorative Ceiling Tiles, Inc. is a small family owned business in Margate, FL. We are a hard working team that depends on each employee to provide their best so that we can excel for our customers.
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry and maintain accurate customer records
- Make outbound calls to follow up on customer inquiries or resolve issues
- Utilize upselling techniques to promote additional products or services
- Analyze customer needs and recommend appropriate solutions
- Process sales orders and ensure accurate billing information
- Handle customer complaints or escalations with empathy and problem-solving skills
Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Proficient in data entry and computer navigation
- Ability to multitask and prioritize tasks effectively
- Sales experience is a plus
- Bilingual in English and Spanish is highly desirable
As a Customer Service Representative, you will have the opportunity to provide excellent service to our valued customers. You will be responsible for addressing their inquiries, resolving issues, and ensuring their overall satisfaction. Your ability to communicate effectively, analyze customer needs, and provide appropriate solutions will be key to your success in this role.
We offer competitive pay and vacation time. Join our team of dedicated professionals who are committed to delivering exceptional customer service.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
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Work Location: Remote