Customer Service & Sales
- Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service
- Informs customers of key product attributes to generate interest and to build clientele - Covers care/protection plans and suggests additional products to customers
- Meets or exceeds prescribed sales goals and productivity standards
- Greets and assists customers in finding products and delivers outstanding customer service -
Demonstrates WORTH behaviors consistently
- Partners with other team members when additional support is needed
- Actively listens to customer issues in a calm and agreeable manner to resolve problems
- Promotes FindMore with customers to drive sales and enhance customer service
- Assists with credit, rewards and gift card programs throughout the store
- Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)
General Operations
- Participates in inventory processes (annual inventory, cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.)
- Participates in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities
- Maintains sales floor recovery processes to ensure a clean and organized store environment
- Completes pricing and signing processes in specialty businesses
Performance Standards
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity and attendance'
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Work Location:
Work Remotely
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Vision insurance
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Education:
- High school or equivalent (Required)
Work Location: In person