Hilton Garden Inn - Live Oak is seeking a friendly and hospitality oriented Front Desk Agent to join our team!
Ideal Candidate will have knowledge of OnQ Property Management System
Shift - B Shift & Night Audit
Responsibilities:
- Greet, register, and assign rooms to guests of hotels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
- Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Experience:
- Hotel experience: 2 years (Preferred)
- OnQ Property Management System: 1 year (Preferred)
Work Location: In person