You might be an awesome match if:
- Working in a fun and energetic environment makes you excited!
- Providing service to our customers that makes them say I LOVE IKEA excites you…
- You aren’t looking for a Monday thru Friday job where you are at a computer all day…We are busy always (especially on the weekends), making it easy for our customers to feel welcomed and inspired : )
Daily responsibilities include:
- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Preferred Experience:
- 2-3 years of retail customer service and/or sales experience preferred
- High School Diploma or equivalent
Job Type: Full-time
Pay: $19.14 - $27.32 per hour
Expected hours: 34 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Ability to Relocate:
- Stoughton, MA 02072: Relocate before starting work (Preferred)
Work Location: In person