Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Requirements:
- Previous experience working in a hotel or hospitality setting is preferred
- Proficiency in operating phone systems and other office equipment
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent communication and interpersonal skills
- Knowledge of front desk operations and hotel management software is desirable
- Ability to work flexible schedules including evenings, weekends, and holidays
At our hotel, we value our employees and offer competitive benefits including:
- Opportunities for career advancement within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and dining experiences
If you are passionate about providing exceptional service and creating memorable guest experiences, we invite you to apply for the position of Front Desk Agent. Please submit your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
Ability to Relocate:
- Manchester, CT 06042: Relocate before starting work (Required)
Work Location: In person