The Palm Bay Club is a Siesta Key, Florida, beachfront vacation rental resort condominium property. The Palm Bay Club offers accommodations available at weekly and monthly rates and it is the ideal choice for any vacation rental.
We are presently looking for a full-time Front Desk Agent.
The front desk agent is generally the first and last person a guest will see when arriving or departing. The desk agent should always make an excellent first impression and leave a positive lasting impression.
Some of the duties performed by a front desk agent will include, but not be limited to:
- Giving all guests a warm welcome, registering them, giving them all the information regarding their stay and the policies by which they need to adhere to make the most of their visit.
- Solving problems that may arise to ensure the guests enjoy their stay.
- Always anticipating the needs of the guest and doing everything possible to exceed their expectations.
- Informing the guest about the amenities the property has to be offer.
- Being able to inform the guest about area attractions.
- Answering telephones in a professional manner.
- Making reservations over the telephone using our property management system.
- Going above and beyond to ensure that the guest will always return.
- Taking care of any issues that arise prior to the guest departing.
- Remaining calm and courteous when under pressure.
- Having the ability to stand for extended periods of time.
- Taking care of other reasonable duties as assigned by the manager.
Ideal Job Requirements:
- Experience as a Front Desk Agent would be advantageous.
- Excellent verbal and written communication skills.
- The ideal candidate must possess superior interpersonal and organizational skills.
- The ideal candidate must be a good listener and be willing to please.
- Experience using Escapia, our Property Management System, or other similar property management systems would be an asset.
The Palm Bay Association, Inc. offers excellent benefits including health, dental, vision, 401K, vacation and personal days off.
As we are open 365 days a year, you must have the flexibility to work holidays.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person