JOB DESCRIPTION
Eastern Metal Supply, Inc
Purpose of Position: Under general supervision, operate a telephone console to service incoming calls and provide general information to callers.
Duties and Responsibilities: The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title:
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Operate multi-line switchboard in order to transfer and answer incoming calls.
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Answer and direct phone calls in a polite and friendly manner
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Determine intent of caller and make appropriate connection.
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Sort and distribute incoming mail.
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Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them.
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Collect cash payments from will- call customers and give correct change if due.
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Verify and post payments to appropriate account; issue receipts; log payments; file paperwork; fill out credit card authorization forms; scan copies to appropriate departments.
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Train new receptionist in performance of job duties
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Other duties may be assigned to meet business needs.
Qualifications:
- High School diploma or equivalent
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Ability to calculate numbers, correct entries, and post to records.
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Professional customer service techniques
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Strong verbal and written communication skills
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Punctual with strong attendance history
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Must be able to work in a busy environment.
Benefits for working at EMS:
- Competitive salary
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Medical, Dental, and Vision Insurance
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Company paid life insurance, AD&D, and Long-Term Disability Insurance
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Flexible Spending Account
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401K with company matching.
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PTO
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Paid holidays including birthday bonus.
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Tuition Assistance
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Employee Referral Bonus
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Company discount programs
We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.
WE ARE A DRUG FREE WORKPLACE AND AN EQUAL OPPORTUNITY EMPLOYER