All Storage is looking for a motivated, friendly professional with superior customer service skills to fill the full-time position of Customer Service Rep (CSR). Our main goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
An All Storage CSR must be dependable, punctual, able to work independently, and willing to work a flexible schedule at times. This position requires availability on both weekend days and a strong attention to detail. A Bilingual Spanish speaker is a must.
Responsibilities include, but are not limited to:
- Selling, showing, and leasing storage units
- Managing billing and account collection
- Answering customer inquiries and resolving issues in a timely and professional manner
- Communicating effectively with customers, colleagues, and management
- Building sustainable relationships and trust with customers through open and interactive communication
- Handling customer complaints, providing appropriate solutions and alternatives within certain time limits; following up to ensure resolution
- Achieving team sales objectives
- Cleaning and upkeeping our lofty curb appeal standards
- Performing light maintenance including sweeping, mopping, changing light bulbs & removing debris in units
- Fulfilling other labor and maintenance duties as assigned by the Property Managers
- Availability on both weekend days
- Maintaining our lofty curb appeal standards
- Performing routine janitorial duties and minor building repairs
- Controlling dumpster area
- Conducting daily visual and space audits and lock checks of the entire facility
- Strong attention to detail
- Extensive walking, lifting and navigating stairs
- Possibly working with power tools
We believe our people are the best, and we offer one of the most appealing compensation packages in the storage industry, with tremendous opportunities for growth in responsibility and earnings. All Storage is a strong, growing company, and we work hard to attract and retain employees who will grow with us and share in our success. We confidently and proudly feature one of the industry’s lowest employee turnover rates.
Full-time employment benefits include:
- Market-competitive salaries
- Generous quarterly bonus plan based on major target objectives (after 3 months of employment)
- Medical & dental benefits (after 2 months of employment)
- Simple IRA Program w/ company match (upon qualification)
- Paid Time Off accrued throughout the year, increasing with years of service (after 3 months of employment)
- A work/life balance that allows you to work 5 days a week and be done by 5pm
- On the job training
Employment is subject to a background check, credit check, and drug test. All Storage is an Equal Opportunity Employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other applicable legally protected characteristics.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Administrative: 1 year (Required)
- Retail sales: 1 year (Required)
- Property maintenance: 1 year (Required)
Language:
- Bilingual Spanish/English (Required)
Shift availability:
Ability to Commute:
- Encinitas, CA 92024 (Required)
Work Location: In person