About Us:
After Hours Pediatrics, a local provider owned medical group with a strong focus on providing excellent customer service and teamwork, is looking for Call Center Representatives/Receptionists who enjoy working in a supportive and fast paced environment.
Job Responsibilities:
- Tasks include, but are not limited to:
- Manages large volumes of inbound calls in a timely manner, makes appointments, and answers general questions and inquiries.
- Responsible for inputting detailed information on the patient, verifying that details entered are correct and adding any additional notes that may be necessary
- Provides information to callers on practice policies and procedures such as, preparation for appointment (insurance, id, etc.).
- Schedules to ensure efficient patient flow based on predetermined appointment availability
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
- Maintains general filing system and files appropriate correspondence electronically or manually.
- Receives, directs, and relays telephone and fax messages.
- Responds to calls efficiently, not put time saving before quality of service.
- Explains all current fees and patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment.
- Directing/transferring patients to the correct department (i.e., Medical Records, Referrals, etc.)
- Communicates all add-ons, delays, cancellations, and “no-shows” as needed
- Maintain excellent lines of communication with patients, Front Desk, Back Office, management, and Providers
An ideal candidate will have:
- A strong commitment to customer service and teamwork
- Strong written and oral communication skills
- Basic computer skills
- Ability to multi-task
- Exceptional listening skills and attention to detail
- A self-initiating and proactive work style with great follow through
Physical demands of position:
- Must be able to sit for long periods of time
- Must have manual dexterity to work computer systems and keyboard
Experience:
- Prior Call Center experience in a medical office (a plus but not required)
- Experience with electronic medical records (EMR) (a plus but not required)
If you are interested in joining our team, please submit your cover letter, resume and references.
Job Types: Full-time, Part-time
Pay: From $16.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person