Job Description
The Assistant General Manager is responsible for all theatre activities and works to ensure that all activities are consistent with the Theatre’s business plan and company policies. He or she works to provide an amazing guest experience and ensures that all team members are meeting expectations in all areas of their job descriptions.
Essential Functions
Guest Satisfaction
- Consistently provides a top-quality guest experience that delivers total guest satisfaction
- Models and creates an environment in which the guest is the priority
- Responds positively and promptly to guest concerns
- Corrects potential problems before they affect guests
- Hires high quality staff who ensure consistent guest satisfaction
- Ensures all team members are trained, motivated, and empowered to deliver total guest satisfaction
- Maintains theatre at the level necessary to meet and exceed company standards for service
- Utilizes labor effectively to meet budgets while ensuring high quality service
Training and Development
- Continuously improves the skills, knowledge, and morale of all team members
- Treats team members with dignity and respect and creates an environment where the team does the same
- Effectively utilizes all training programs from new team member orientation up to and including management training programs
- Prepares qualified employees for promotion
- Continually develops adequate number of shift leaders to meet the objective of the business plan
- Evaluates each team member’s performance based on clearly communicated standards and expectations
- Holds team members accountable for performance
- Confronts poor performance
- Makes decisions regarding all performance related issues in the theatre
Effective Business Management
- Maximizes financial performance and profit
- Develops and executes the business plan
o Fiscal responsibilities
o Labor planning
o Marketing
o Inventory
- Executes initiatives on time, correctly, and with minimal direction
- Identifies and develops marketing strategies to maximize sales
Appropriate and Fair Business Practices
- Ensures that business and personnel practices are consistent with policies, procedures, and the law
- Enforces federal, state, and local labor laws
- Follows procedures to maintain the safety and security of all team members, guests, and company assets
- Upholds food safety, food handling, and sanitation requirements to ensure the health and safety of guests and employees
Hours
- Able to work a minimum of 50-60 hours per week
- Able to work flexible hours necessary to manage and operate the theatre effectively including weekends and holidays
Misc.
- Prior assistant manager level leadership experience
- Must have valid driver’s license
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Flexible schedule
Experience level:
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- The Colony, TX 75056 (Required)
Ability to Relocate:
- The Colony, TX 75056: Relocate before starting work (Required)
Work Location: In person