**Job Overview:** We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. **Duties:** - Respond to customer inquiries via phone, email, and live chat - Assist customers with product information, pricing, and availability - Process orders, returns, and exchanges - Resolve customer complaints in a professional manner - Conduct outbound calls to follow up on customer inquiries - Perform data entry tasks accurately and efficiently **Skills:** - Strong communication skills in English and Spanish - Ability to analyze customer needs and recommend appropriate solutions - Proficiency in multilingual support is a plus - Prior experience in customer service or sales is preferred - Excellent data entry skills with attention to detail - Bilingual proficiency in English and Spanish is highly desirable - Comfortable with outbound calling activities Joining our team as a Customer Service Representative offers the opportunity to work in a dynamic environment where you can utilize your language skills and passion for helping customers. If you are a dedicated individual who enjoys assisting others and has strong communication abilities, we encourage you to apply for this position.
Job Type: Full-time
Pay: $17.75 - $19.25 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Hyattsville, MD 20785 (Required)
Work Location: In person