Job Overview:
We are seeking a reliable and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Duties:
- Greet guests in a friendly and professional manner upon arrival
- Check guests in and out of the hotel, ensuring all necessary documentation is completed accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Operate phone systems to handle incoming calls and transfer them to the appropriate department or guest room
- Process payments and maintain accurate records of guest accounts
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a seamless guest experience
Experience:
- Previous experience in resort or hotel management is preferred
- Familiarity with phone systems and hospitality software is an asset
- Knowledge of night audit procedures is a plus
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written
- Bilingual proficiency in English and another language is an advantage
At our company, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career advancement within the hospitality industry
- Ongoing training and development programs to enhance your skills
- Employee discounts on hotel stays and dining experiences
If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: $13.00 - $19.46 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 2 years (Required)
Ability to Commute:
- Baton Rouge, LA 70809 (Required)
Ability to Relocate:
- Baton Rouge, LA 70809: Relocate before starting work (Required)
Work Location: In person