Job Summary: The Winery Tasting Room (TR) Check-In is a part-time, hourly position which requires weekend and evening availability. The position is primarily responsible for checking in guests and Members for tastings, while assisting with Membership bottle pick-ups as well as wine and merchandise sales. The ideal individual must be positive, adaptable, friendly and knowledgeable about the winery services, in order to not only fully support the Tasting Room Managers on any questions but also to maintain a standard of customer service that makes guests feel as comfortable as possible. Check-in is also responsible learning the duties of Seating on the Member’s Terrace in order to rotate between working behind the Check-In register or with our Terrace Seating system. Check-ins are expected to have a positive attitude towards coworkers and guests, even during busy times.
CHECK-IN
Work Style
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Integrity — Job requires being honest and ethical.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Task
- Checking in Members for tastings or to be seated on the Member’s Terrace.
- Checking in guests for private tours and tastings.
- Completing Seater tickets to provide accurate Member information to Member’s Terrace Servers.
- Selling wine, Memberships, and gift shop merchandise.
- Assist in maintaining a clean and organized Tasting Room, must be able to lift 35 to 70 lbs.
- Knowledge of Wine Direct: Post registers, input new Members, track shipping, look up account information for Members, adjust gratuity, send notes to Membership.
- Proficiency in MS Office needed, and Cashier skills including, but not limited to compiling and balance cash receipts at the end of the day or shift.
- Perform various financial activities such as cash handling, tipping out Staff at the end of day, deposit preparation.
- Supervise and participate in service bar area cleaning activities.
- Resolve customer complaints regarding wine service.
- Observe and evaluate workers and work procedures to ensure quality standards and service.
- Following opening and closing Tasting Room procedures.
- Other miscellaneous duties, as assigned.
Job Type: Part-time
Pay: From $16.00 per year
Expected hours: 20 – 30 per week
Benefits:
Schedule:
- Holidays
- Weekends as needed
Supplemental pay types:
Ability to Relocate:
- Temecula, CA: Relocate before starting work (Required)
Work Location: In person